Case Study: How Haoxiang Hydraulic Dock Levelers Solved Peak-Season Logistics Pain Points for a Suzhou E-Commerce Logistics Park
Case Study: How Haoxiang Hydraulic Dock Levelers Solved Peak-Season Logistics Pain Points for a Suzhou E-Commerce Logistics Park
Guangdong Haoxiang Machinery Manufacturing Co., Ltd.
Client Overview
Suzhou Zhilian E-Commerce Logistics Park is a key regional hub for cross-border and domestic e-commerce distribution, serving 500+ brands including electronics, fast-moving consumer goods (FMCG), and home appliances. With a daily cargo throughput of 12,000+ pallets and over 300 truck arrivals/departures, the park faced unprecedented pressure during annual shopping festivals (e.g., Double 11, 618). Prior to 2024, its loading docks relied on outdated manual dock plates and 10 aging mechanical levelers, leading to frequent bottlenecks in cargo handling.
Core Challenges: Pain Points That Blocked Efficient Operations
The logistics park’s operational inefficiencies became particularly acute during peak seasons, with four critical challenges:
Truck Height Mismatch: The park received 12 types of trucks (from 1.2m to 2.4m bed height), and manual dock plates required 2–3 workers to adjust—each adjustment took 5–8 minutes, delaying up to 15 trucks per day.
Peak-Season Capacity Shortage: During Double 11 2023, the old mechanical levelers failed 2–3 times daily (due to overloading), halting 3 loading docks at a time and causing 2,000+ pallets to pile up.
Safety Risks: Slippage between manual dock plates and truck beds occurred 4 times in 2023, resulting in 2 minor forklift operator injuries and damaged cargo worth ~¥50,000.
High Labor Dependency: Each loading dock needed 3 workers (1 to adjust the dock plate, 2 to assist forklift operations), totaling 90 workers per shift—labor costs accounted for 35% of the park’s logistics expenses.
Tailored Solution: Haoxiang HL-DL300 Hydraulic Dock Levelers
After a 3-day on-site assessment (including measuring truck height distribution, recording peak-hour traffic, and analyzing existing dock layouts), Haoxiang’s engineering team proposed a customized solution: 60 units of HL-DL300 hydraulic dock levelers—a model designed for high-frequency, heavy-load scenarios.
Key customizations aligned with the park’s needs:
Wide Height Adjustment Range: The levelers support bed heights from 0.9m to 2.6m, covering all 12 truck types at the park without manual reconfiguration.
Intelligent Safety Features: Equipped with a hydraulic locking system (patented technology: ZL2016 2 0893994.9) to prevent sudden drops, plus anti-slip serrated steel plates for wet/icy conditions.
IoT Monitoring Function: Added real-time status tracking (via Haoxiang’s smart platform) to alert maintenance teams of potential issues (e.g., oil pressure anomalies) before failures occur.
High-Load Capacity: Each leveler handles up to 30 tons, matching the park’s heavy-duty forklifts (5–10 ton capacity) for FMCG and appliance cargo.
Smooth Implementation: Minimizing Disruption to Peak Operations
To avoid impacting the park’s daily operations (especially with Double 11 2024 approaching), Haoxiang’s installation team adopted a phased, off-peak strategy:
Timeline Planning: Split the 60-unit installation into 6 batches (10 units per week), working 9 PM–6 AM daily to avoid daytime peak hours (8 AM–8 PM).
Safety & Compliance: All installers held TS certification (Special Equipment Installation Qualification) and followed the park’s fire safety protocols; each unit was tested 3 times (empty load, full load, emergency stop) before handover.
Operator Training: Conducted 2 training sessions (for 40 forklift operators and 10 maintenance staff) to teach leveler operation, daily inspections, and basic troubleshooting—with a 100% passing rate on practical exams.
The entire project was completed 3 days ahead of schedule, with zero disruption to the park’s daily cargo handling.
Measurable Results: Efficiency, Safety, and Cost Savings
Within 3 months of installation (including the 2024 Double 11 peak season), the logistics park saw tangible improvements across key metrics:
30% Faster Loading/Unloading: Average time per truck dropped from 40 minutes to 28 minutes; peak-hour throughput increased from 45 trucks/hour to 60 trucks/hour, eliminating cargo backlogs.
Zero Safety Incidents: No slippage, drops, or operator injuries were reported—damaged cargo costs fell to ¥0 (down from ~¥50,000/year previously).
28% Lower Labor Costs: Each dock now only needs 1 forklift operator (no extra staff for adjusting levelers), reducing daily labor requirements from 90 to 60 workers and saving ~¥80,000 in monthly labor expenses.
100% Peak-Season Reliability: During Double 11 2024, all 60 levelers operated continuously for 15 days (24 hours/day) with zero failures—meeting the park’s goal of 99.9% equipment availability.
Conclusion: A Long-Term Partner for Scalable Growth
Mr. Zhang, the logistics park’s operations director, commented: “Haoxiang’s levelers didn’t just fix our immediate peak-season problems—they gave us room to grow. We’re planning to expand 10 more docks next year, and Haoxiang is our first choice for equipment.”
This case demonstrates Haoxiang’s ability to translate 20+ years of hydraulic equipment expertise into tailored solutions. By focusing on customer-specific pain points (rather than one-size-fits-all products), we continue to help logistics enterprises streamline operations, enhance safety, and achieve sustainable cost savings.
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